Privacy Policy
Last updated: December 22, 2024
Introduction
VitaCore ("we", "us", "our") is committed to protecting the privacy of our customers and visitors. This Privacy Policy explains how we collect, use, share, and protect personal information you provide when using our website and services. By using our site or making a purchase, you consent to the collection and use of information in accordance with this policy.
Information We Collect
We collect information you provide directly when you place an order, create an account, subscribe to our newsletter, or contact us. This may include: full name, email address, phone number, shipping and billing addresses, and other contact information. We also collect information necessary to process payments (see below). In some cases we collect transactional data such as order history, and any other information you choose to provide to us.
Payments & Payment Processors
We use third-party payment processors to handle payment transactions on our behalf. We do not store your full payment card information on our servers — card details and payment credentials are stored and processed securely by those payment providers. Please refer to the privacy policy of the payment processor you choose at checkout for details about how they handle payment information. We may retain transaction records, receipts and metadata necessary for order fulfillment, refunds, and fraud prevention.
How We Use Your Information
We use personal information to: process and fulfill orders; communicate about your order and account; provide customer support; detect and prevent fraud; and comply with legal obligations. With your explicit consent only, we may use your information for marketing purposes — including sending promotional emails about special offers, discounts (such as our 15% off promotions), new products, and exclusive deals. You must opt-in to receive marketing communications and can withdraw consent at any time.
Analytics, Cookies & Tracking
We and our third-party providers (such as Google Analytics, analytics providers, ad networks and similar services) may use cookies and tracking technologies to understand site usage, measure campaign effectiveness, and personalize content. You can manage cookie preferences through your browser settings or any cookie preference tool we provide. Please note disabling certain cookies may affect site functionality.
Marketing Communications & Consent
We will only send you marketing communications if you explicitly opt-in to receive them. Marketing messages may include information about sales, promotions (like our 15% discount offers), new products, and special deals. You must provide clear consent before we add you to any marketing lists. You can opt out at any time by following the unsubscribe instructions in the message or by contacting us at [email protected]. Even if you opt out of marketing, we may still send you administrative messages related to your orders or account.
Sharing & Third Parties
We may share information with service providers who perform services on our behalf, such as payment processors, shipping carriers, email and messaging providers, analytics and advertising partners, and fraud prevention services. We require service providers to use personal information only as necessary to perform services for us and to protect it in accordance with industry standards.
Technical Support & Maintenance
We work with technical service providers to operate and maintain our website. These authorized personnel may have limited access to customer data solely for the purposes of site maintenance, debugging, technical support, and troubleshooting. This access is restricted to what is strictly necessary to perform these duties and is governed by strict confidentiality agreements. By using our site you acknowledge that authorized technical personnel may access limited customer data while providing support or maintenance services.
Data Retention & Security
We retain personal information as long as necessary to provide services, process transactions, comply with legal obligations, resolve disputes, and enforce our agreements. We implement administrative, physical and technical security measures to protect personal information. No method of transmission or storage is 100% secure; while we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
Your Rights
Depending on your location, you may have rights to access, correct, update, export, or request deletion of your personal information. You may also have rights to object to certain processing (including marketing) or to request portability of data. To exercise your rights, contact us at [email protected] and we will respond in accordance with applicable law.
Children
Our services are not directed to children. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us and we will take steps to delete it promptly.
Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the updated policy on this page with a new "Last updated" date.
Contact Us
If you have questions or requests about your personal information or this policy, please reach out to: [email protected].